Day Service Manager

Job Summary:

The Day Service Manager is responsible for the development and implementation of facility-based Day Service Programs. As a strong communicator, the Day Service Manager will develop and maintain relationships with a wide range of audiences, prioritizing relationships to best meet all customer needs.

Essential Duties and Responsibilities:

• Oversees the development, implementation, evaluation and implementation of facility-based Day Service Programs. Reviews and evaluates program results by robust metrics every month and ensures compliance of licensing requirements.
• Maintains expertise and ensures compliance of CARF accreditation as well as other safety and best-practice standards.
• Develops working alliances with like-minded organizations to leverage influence and opportunity. Maintains a professional network that is knowledgeable about multiple industries.
• Recruits, develops and retains a vibrant/growing base of volunteers integrated into programming.
• Serves as an ambassador for MRCI in community functions, presentations and involvement. Develops and maintains relationships including a wide range of audiences with varied interests such as clients, client team members, funding sources and community members.
• Prioritizes competing relationships to best meet all customer needs.
• Ensures systems and processes are in place to support informed and timely financial decisions resulting in exceeding revenue goals and maintenance of budget expenses.
• Trains and creates cross-functional teams. Ensures high quality staff are hired, motivated, developed, and managed to perform person-center services for clients through day service program and sharing of information with employment services.
• Constructively challenges the status quo, tests new ideas, and continuously raises the bar, develops, adjusts and plans based on continual reassessment of priorities.
• Integrates continuous improvement in all programs with various customer feedback tools.
• Carries out supervisory responsibilities in accordance with MRCI's policies and applicable laws. Responsibilities include: interviewing, hiring, and training employees; planning, assigning, and directing work; providing performance feedback; rewarding, coaching, and disciplining employees; addressing complaints and resolving problems.
• Works independently, remotely, and does so while collaborating with a team and meeting personal goals.
• Transports clients in personal and/or business vehicles.

Qualifications/Requirements:

• Bachelor's or Associates Degree in a human services related field with three to five years of supervisory, budgeting, and program management experience.
• Preference for individuals with a proven successful history in group facilitation as well as one-one-training facilitation.
• Communicates a sense of urgency and exhibits decisiveness        
• Strong supervisory skills.
• Practical understanding of business acumen.
• Sales and customer service experience preferred.
• Be sensitive to the needs of individuals with disabilities.
• Must possess excellent communication skills both with clients and customers.
• Excellent problem solving skills.
• Demonstrate proficiency in computer based office software.
• Must have a valid driver's license with reliable transportation.
• Must pass a background check through the Department of Human Services and clear a physical exam that proves you meet the demands of the job.

MRCI is an Affirmative Action/Equal Opportunity Employer

Current Openings for Day Service Manager Jobs at MRCI